At Stack line Containers, we are committed to providing fast, reliable shipping services to our customers. This policy outlines our shipping methods, costs, timeframes, and terms to ensure transparency and customer satisfaction.
Eligibility for Refunds
Refunds are available for items returned within 30 days of the delivery date.
To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
Proof of purchase, such as an order confirmation or receipt, is required to process a refund.
Non-Refundable Items
- Custom or personalized items
- Sale items or items purchased with a discount code
- Damaged or altered products by the customer
How to Request a Refund
Contact Us: To initiate a refund, please contact our Customer Service team at info@stacklinecontainers.com with your order number and reason for return.
Return Instructions: We will provide you with return instructions, including the shipping address for returning your item.
Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or an error was made on our part. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Processing Your Refund
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 10 business days, and a credit will automatically be applied to your original method of payment.
If your refund is delayed or missing, please check with your bank or credit card provider, as it may take additional time before your refund is officially posted.
A restocking fee of up to 10% may apply depending on:
- Product type
- Condition of the returned item
- Handling and logistics costs
Any applicable fees will be communicated before the refund is finalized.
Damaged or Defective Items
Customers must inspect items immediately upon delivery.
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we will arrange for a replacement or refund.
Claims reported after this period may not be eligible for resolution.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.
Email: info@stacklinecontainers.com
Once approved, you will receive a Return Authorization along with detailed return instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to:
- A confirmed manufacturer defect
- An error on our part (such as incorrect or incomplete delivery)
Shipping fees paid during the original order are non-refundable, except where required by law.
Contact Us
If you have any questions or need further assistance, please reach out to our Customer Service team at info@stacklinecontainers.com
Business Name: Stack line Containers
Website: https://stacklinecontainers.com
Email: info@stacklinecontainers.com
Business Hours: Mon-Fri, 9am-5pm ET
Phone: +1 (909) 480-8203
Address: 1 Solar Circle, Parkville, MD 21234